Do you allow customers to request and manage their own returns?
All sales are final, and refunds are not available. We cannot accept returns for reasons other than items that arrive damaged or defective, or orders that have not arrived. If you experience one of these issues, please contact us immediately at e-commerce@kyugetsu.com. For products you have received, please contact us within 7 days of receipt. Returns or exchanges cannot be accepted more than 8 days after receipt.
What payment methods do you accept?
We accept American Express, Diners Club, Discover, JCB, Mastercard, Visa, PayPal, Google Pay, and Shop Pay. Available payment options may vary at checkout. All payments are made in US dollars (USD).
Yes. Kyugetsu has retail stores in Japan. You can find store addresses and contact details on our Stores in Japan page: https://global-kyugetsu.com/pages/stores-in-japan. Hours and seasonal closures vary by location, so please check the details before visiting.
Are these items for display only?
Yes. Our items are intended for decorative display only. The helmets and armor are not designed to be worn or used as protective equipment. For your safety, please do not attempt to wear them, as doing so may cause injury or damage to the item.
Do you offer local pickup?
We currently do not offer local pickup. Please place your order online for delivery.
